Let’s talk about it: what if customer relations were also, in its own way, a means of vigilance?

Most recently, a media personality was found dead in her home in Nice, several days after her death. Just one of many news stories… yet a deeply revealing one.

In the cases I deal with, I am regularly struck by a silent reality:
the number of people who die alone, without anyone noticing immediately.

Yet they have children, friends, neighbors…

I remember one case in particular.

One man, discreet but rigorous, had instituted a simple habit: he contacted his bank manager every month for an update. An almost harmless routine. Then, one day, nothing.

Weeks pass. Months too.
Silence becomes suspicious.

When we were commissioned to search for him, we discovered that he had died suddenly, the victim of a heart attack, in an isolated corner of his garden. He was finally found days later by neighbors.

But the story doesn’t end there.

The routine he had set up with his banking contact was decisive.
It enabled him to react quickly, initiate inheritance procedures and identify his beneficiaries within a controlled timeframe.

The bank’s responsiveness was particularly appreciated by the heirs.

This detail made all the difference.

This leads to a simple but essential thought:
– Creating routines with your customers, loved ones and partners is not just a matter of organizational comfort.
– It can also be a real human safety net.

A regular call.
An expected message.
An appointment that becomes a landmark.

In today’s fast-paced world, these little rituals may seem insignificant.
They’re not.

They are often the first signal that “something is wrong”.

And sometimes, they make it possible to take action.

What about you? Have you implemented this type of routine in your professional or personal relationships?

Let’s talk about it: what if customer relations were also, in its own way, a means of vigilance?

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